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Store Info

Where is the store based?

Palm Springs, CA

How do I know your bags are authentic?

I have found many of the receipts to the bags to show the authenticity. I have taken very in depth pictures of the merchandise showing the the serial numbers. My mother is a true and honest fashionista who wouldn't dare buy a fake!

Any questions on specific bags? email [email protected]

What is the sales tax?

Sales tax applied to shipped orders are based in the state of California. Sales tax is applied in accordance with individual state and local regulations. Appropriate tax charges will appear on during checkout on the Review your Order page.

How long will it take to receive my order?

Our goal is to process your order quickly and ensure its safe delivery. We offer free shipping for all domestic orders and flat rate shipping fees for expedited and international orders regardless of how many items are in your order. Please note that we cannot ship to P.O. boxes.

In order to help ensure the the safe delivery of your order, the carrier will require a signature upon deliver for all orders over $1000.

International Orders
Yes, we ship our luxury goods to international destinations! If you wish to make payment using a credit card issued by a bank that is not based in the US or Canada, please note that we will require additional billing account information to process your order. After placing your order, a customer service representative will contact you with further details.

Do you accept orders placed outside of the US?

We sure do!

What are your terms and conditions?

To purchase merchandise on The Palm Springs Closet, you will be asked to provide certain personal information, including your name, shipping address, phone number, email address and relevant credit/debit card information for a card indicated on
The Palm Springs Closet/Paypal as an accepted method of payment. This credit/debit card information includes your name and address as they appear on the card account, expiration date and card security number. When you provide such information, you represent and warrant that all such information is truthful and accurate.

An user must have been issued a valid credit/debit card by a bank or other financial institution, and must authorize us to process charges against a credit/debit card in the amount of the purchase price (including shipping, insurance and taxes, as applicable) for items purchased. By offering to purchase items on the site, you authorize THE PALM SPRINGS CLOSET to obtain such information as it deems necessary to process your order, including verifying your identity, confirming your credit/debit card details and obtaining authorization from your card issuer.

What is Storenvy?

This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

How do I pay for my order? Is it secure?

The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.